Returns & Refunds

At Kathaushoes, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we offer a hassle-free returns and refunds policy. Please review the following guidelines for returning items:

Return Eligibility:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, in the same condition as received, and in their original packaging.
• Items that have been worn, washed, or altered may not be eligible for return.

Return Process: To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Pack the items securely in the original packaging and include the return authorization slip.
3. Ship the package to the address provided by our customer service team.

Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure that your return is received safely.

Refund Processing: Once we receive your return and verify that it meets our return eligibility criteria, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

Refund Exceptions:

• Shipping fees and any applicable taxes are non-refundable.
• Final sale items are not eligible for return or refund unless they are damaged or defective.

Return Policy Updates: We reserve the right to update our returns and refunds policy at any time without prior notice. Any changes to our policy will be reflected on this page, so we encourage you to review it periodically.

If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact us. We're here to assist you!